We're Here to Help
Finding the right jacket should be as effortless as wearing it. Below, we’ve answered the most common questions to guide you through sizing, care, and ordering.
FAQs
How long does delivery take?
We usually process orders within2–3 working days. Once shipped, delivery takes 5–7 working days, depending on your location.
Do you charge for shipping?
No. We offer free shipping across India on all orders.
How do I track my order?
Once your order is shipped, we will send you a tracking link via email/SMS so you can check the real-time status.
What is your return policy?
We offer a 7-day return/exchange policy. The item must be unused, unwashed, and in original packaging with tags. Please refer to our [Refund & Return Policy] page for complete details.
How do I request a return or exchange?
Simply email us at support@kindores.com with your order ID and reason for return/exchange. Our team will guide you through the process.
How long does it take to get a refund?
Refunds are initiated once we receive and inspect the returned item. The amount will be credited back to your original payment method within 7–10 working days.
Can I change my shipping address after placing an order?
Yes, but only if the order has not yet been shipped. Please email us immediately at support@kindores.com with your order details.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery(COD) in most serviceable pin codes.
Do you ship internationally?
Currently, we deliver only within India. International shipping will be launched soon—stay tuned!
Can I change my shipping address after placing an order?
Yes, but only if the order has not yet been shipped. Please email us immediately at support@kindores.com with your order details.
Can I cancel my order?
Yes. Orders can be cancelled within 24 hours of placing the order or before they are shipped. Please email us at support@kindores.com with your order ID for cancellation. If the order has already been shipped, it cannot be cancelled, but you may return it once delivered.
What are your jackets made of?
We specialize in high-quality, premium faux leathers, faux suedes, and durable fabric blends. Each product description contains specific details about the materials used for that particular style. We select our materials for their authentic look, comfortable feel, and long-lasting durability.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements in inches. We recommend comparing these measurements to a jacket you already own to ensure the perfect fit. If you are between sizes, we generally suggest sizing up for a more comfortable layering experience.
What makes Kindores jackets unique?
Each Kindores jacket is designed for comfort, durability, and modern style. We're focused solely on jackets, so every stitch, fabric, and fit is crafted with extra attention to detail. Plus, your purchase helps support social welfare initiatives.
Do you really donate 2.5% of your profits?
Yes, absolutely. We are committed to donating 2.5% of our profits to trusted organizations working on social welfare, education, and community development. It's part of our promise to make fashion more meaningful.
Can I track the impact of my purchase?
Yes! We regularly share updates on how our contributions are being used. Subscribe to our newsletter to see the change you’re helping make.